Most useful information

1. Home Equity Access Scheme
2. How much you can get

Choosing your loan payments under the Home Equity Access Scheme

You can choose the amount of the loan you get under the Home Equity Access Scheme.

Employment income reporting if you have other types of income

If you have other types of income you need to tell us. This is so we can pay you the right amount. You also need to tell us if this changes.

1. Centrelink debts and overpayments
2. Compliance program

Information about Robodebt

The Income Compliance Program, known as Robodebt, ended in November 2019. We’ve refunded people who paid money back on robodebts.

While you wait for a Centrelink claim outcome

There’s support while you wait to find out about your Centrelink claim outcome.

1. Contact us
2. What changes you need to know or tell us about

Change of circumstances if you get a Centrelink payment

It’s important to tell us if your circumstances change if you get a Centrelink payment, plan to claim a payment, or owe us money.

Transfer to Age Pension

If you’re Age Pension age and get an eligible payment, you can apply to transfer to Age Pension.

1. Contact us
2. Report fraud or an IT security risk

Report fraud

If you suspect someone may be committing fraud against Medicare, Centrelink or Child Support, you should report it.

1. Low Income Health Care Card
2. Who can get a card

Benefits of a Low Income Health Care Card

You and your dependent child can get benefits if you have a Low Income Health Care Card.

1. Top payments
2. Age Pension

How to prepare to claim Age Pension

There are several things to consider when you’re preparing to claim Age Pension.

1. Contact us
2. What changes you need to know or tell us about

Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.