Most useful information

1. Contact us
2. What changes you need to know or tell us about

Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

Real estate assets

Information about how real estate assets affect your payment under the assets test.

1. Parental Leave Pay
2. How to choose and share your days

Choose how to take your Parental Leave Pay

You can decide how to use your Parental Leave Pay days.

1. Managing your money
2. Most useful information

Robodebt refunds

People who paid money back towards an eligible robodebt got a refund of their repayments.

1. Income and assets tests
2. What the parental means test is

What the Parental income test is for Youth Allowance students and Australian Apprentices

We use the parental income test to assess your parents’ or guardians’ income for Youth Allowance. It’s part of the parental means test.

1. Top payments
2. Carer Payment

While you wait for your Carer Payment claim

There are some things you can do while you wait to hear about your Carer Payment claim.

1. Living with disability
2. Most useful information

Consent to disclose medical information form (SA472)

Use this form to confirm that you consent to your treating health providers disclosing relevant information about your disability or medical conditions to us.

1. Centrelink self service
2. Express Plus Centrelink mobile app

How to download and set up the Express Plus Centrelink mobile app

You can download and set up the Express Plus Centrelink mobile app on your mobile or tablet.

1. Centrelink self service
2. Centrelink phone self service

When you call Centrelink phone self service

When you call, have both your Customer Access Number (CAN) and PIN, if you haven't created a voiceprint.

1. Relationship changes
2. Most useful information

Relationship details - Separated under one roof form (SS293)

Use this form if you’re separated but live under the same roof as your ex-partner. This is so we can assess whether to pay you as a single person or as a member of a couple.