- Top payments
- Agents and Access Points
Agents and Access Points - How we can help
What you can do at Agents and Access Points.
- Centrelink debts and overpayments
- Compliance program
Information about Robodebt
The Income Compliance Program, known as Robodebt, ended in November 2019. We’ve refunded people who paid money back on robodebts.
Severe financial hardship for Crisis Payment
For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.
- Contact us
- What changes you need to know or tell us about
Customer service changes
Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.
Transitional rate of pension
The transitional rate started in 2009. It's for pensioners who would get a lower pension rate if we used the new income test.
- Death of a loved one
- Most useful information
Advice of death form (SA116)
Use these forms to advise us of the death of an adult or child. We’ll use these details to update records with Medicare, Centrelink and Child Support.
- Top payments
- Child Care Subsidy
How to claim Child Care Subsidy
Complete the following steps to apply for Child Care Subsidy (CCS). Before you start, check if you can get it.
Balancing your family assistance payments
After the financial year ends, we balance your payments to make sure you got the right amount.
Income
Most types of income count in your income test. We use this and your assets test to assess if you can get a payment, and to calculate your rate of payment.
- Top payments
- Health Care Card
How to manage your Health Care Card
Your options and obligations to hold a Health Care Card.