What an Income Bank is
Your Income Bank allows you to earn credits where your income is less than $539 a fortnight.
Customer service changes
Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.
Personal information releases
You can get personal details we hold about you under our administrative access scheme.
While you wait for a Centrelink claim outcome
There’s support while you wait to find out about your Centrelink claim outcome.
Change of circumstances if you get a Centrelink payment
It’s important to tell us if your circumstances change if you get a Centrelink payment, plan to claim a payment, or owe us money.
Income test for the Low Income Health Care Card
To get a Low Income Health Care Card your income must be under the limit.
Decide how to claim Age Pension
There are a few options for claiming Age Pension. Before you start you should decide how you want to claim.
Updating your bank account balances and details with Centrelink
If you get a payment from us, you must tell us when there are changes to your bank account balances.
Time limits for submitting lump sum claims and confirming income for Family Tax Benefit
You have 12 months from the end of the financial year to confirm your family income for Family Tax Benefit (FTB) or claim FTB as a lump sum.
Income
Most types of income count in your income test. We use this and your assets test to assess if you can get a payment, and to calculate your rate of payment.