- Help for myGov, online accounts and mobile apps
- Centrelink online account help guides
Centrelink online account help - Claim the Disaster Recovery Payment
Instructions on how to claim the Australian Government Disaster Recovery Payment or New Zealand Disaster Recovery Payment for an active disaster event using your Centrelink online account.
How to apply to transfer to Age Pension
If you already get an eligible payment, we’ll invite you to apply to transfer to Age Pension. This will be 13 weeks before you reach Age Pension age.
- Explanations and formal reviews
- Explanations and formal reviews of a Centrelink decision
When you can apply for a formal review of a Family Tax Benefit decision
Find out when you can apply for a formal review of a Family Tax Benefit decision.
- Work
- Looking for work
Meeting your obligations when you look for work
When you get a payment from us, you have obligations. Find out what you need to do to keep getting your payment.
- Disability Support Pension
- How to claim
Claiming Disability Support Pension by form
If you can't claim online, complete the following steps to claim Disability Support Pension by using a form.
- What changes you need to know or tell us about
- Customer service changes
Public holiday reporting and payment dates
Your reporting and payment dates may change when we close for national public holidays. We may pay you early.
- Carer Allowance
- Who can get it
Residence rules for Carer Allowance
To be eligible for Carer Allowance you must meet the residence rules.
- Energy Supplement
- How much you can get
Payment rates for Energy Supplement on a Disability Support Pension - under 21 with no children
If you're on a Disability Support Pension the Energy Supplement amount you get depends on your and your partner’s circumstances and the payment or services you get.
- Home Equity Access Scheme
- How to manage your loan
Change of circumstances for loans under the Home Equity Access Scheme
You must tell us if any of your circumstances change when you have a loan under the Home Equity Access Scheme.
- Ageing
- Getting aged care services
Managing your aged care services
Find out different ways to keep your details up to date and plan ahead for any changes in your circumstances.