- How to manage your payment
- Travel outside Australia
When and how to tell us about overseas travel if you get Age Pension
When you get Age Pension, you may need to tell us if you’re leaving Australia.
- Home Equity Access Scheme
- How much you can get
Choosing your loan payments under the Home Equity Access Scheme
You can choose the amount of the loan you get under the Home Equity Access Scheme.
- Disability Support Pension
- How we assess your claim
Medical evidence for Disability Support Pension
You need to give us medical evidence if you claim Disability Support Pension (DSP), or have a medical review.
- What changes you need to know or tell us about
- Customer service changes
Public holiday reporting and payment dates
Your reporting and payment dates may change when we close for national public holidays. We may pay you early.
What are immunisation requirements
Your child must meet immunisation requirements if you get Family Tax Benefit (FTB) Part A or child care fee assistance.
- Electronic messaging
- Who can use it
Terms and conditions for electronic messaging
If you give us your mobile number or email address, you may get electronic messages from us.
- Maximum loan amount
- Security for the loan
What circumstances affect property value
Some circumstances may affect the value of the property you use as security for your Home Equity Access Scheme loan.
- Rent Assistance
- Who can get it
Proof of rent or accommodation arrangements for Rent Assistance
If you tell us you’re renting or paying an eligible accommodation cost when you claim an eligible payment, we may ask for proof.
- Crisis Payment
- Crisis Payment for extreme circumstances family and domestic violence
How much Crisis Payment for Extreme Circumstances Family and Domestic Violence you can get
You can get this Crisis Payment once per incident or circumstance.
- Top payments
- Carer Payment
Who can get Carer Payment
To get Carer Payment, both you and the person you provide care for need to be eligible.