How to upload a medical certificate
Instructions on how to upload and submit a medical certificate using your Centrelink online account or the Express Plus Centrelink mobile app.
Getting a medical certificate for Special Benefit
If you get Special Benefit and can’t work or study for a short time you may need to give us a medical certificate.
What happens when you give us a medical certificate for Special Benefit
We use your medical certificate to work out if you need an exemption from your mutual obligation requirements for a short time. This is so you can keep getting Special Benefit.
If you need evidence of severe financial hardship for early release of superannuation
To access your super early, you need to meet some requirements. You may need to provide evidence.
If you disagree with a decision about early release of superannuation
We can’t change or review decisions by your super fund or the Australian Taxation Office (ATO) if they decide not to release your super early. You’ll need to contact them.
Which payments are eligible for transfer to Age Pension
If you get an eligible payment, we’ll invite you to apply to transfer to Age Pension.
How to apply to transfer to Age Pension
If you already get an eligible payment, we’ll invite you to apply to transfer to Age Pension. This will be 13 weeks before you reach Age Pension age.
Video chat appointments
Video chat appointments may be offered for aged care matters, the Financial Information Service (FIS), Farm Household Allowance (FHA) or to claim some payments online.
Supporting documents for the Essential Medical Equipment Payment
When you claim the Essential Medical Equipment Payment (EMEP), we’ll ask you for some documents to support your claim.
Home Equity Access Scheme variation form (SA497)
Use this form to make changes to your or your partner’s Home Equity Access Scheme if you’re not registered for online services.