- What changes you need to know or tell us about
- Customer service changes
Public holiday reporting and payment dates
Your reporting and payment dates may change when we close for national public holidays. We may pay you early.
- Aged care calculation of your cost of care
- If you’re in financial hardship
Financial hardship assistance eligibility for aged care cost of care
Not everyone can get financial hardship assistance to help with aged care costs. You will need to meet eligibility requirements to have your claim assessed.
- Electronic messaging
- Who can use it
Terms and conditions for electronic messaging
If you give us your mobile number or email address, you may get electronic messages from us.
- Farm Household Allowance
- Who can get it
Income and assets test for Farm Household Allowance
You must meet an income and assets test to get Farm Household Allowance (FHA).
Acting for someone with Centrelink or aged care
Someone may ask you to act for them to help with their Centrelink or aged care payments and services.
- Relationship changes
- Most useful information
Relationship details form (SS284)
Use this form to provide us details of your living arrangements. This is so we can assess whether to pay you as a single person or as a member of a couple.
Setting up online accounts for Centrelink
To do your business with us, create a myGov account and link it to Centrelink.
Payments while outside Australia
To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.
- Employment Services Assessments
- If you need to attend an assessment
What happens during and after the Employment Services Assessment
During your Employment Services Assessment (ESAt), we’ll talk with you about your barriers to work including your disability, illness or injury.
- Managing your money
- Centrelink debts and overpayments
How to repay money you owe to Centrelink
You can repay money you owe for a Centrelink debt in full or set up a payment arrangement. We may also recover money in other ways.