Find us
Find one of our service centres, agents or access points. We can help with payment and service information for Medicare, Centrelink and Child Support.
Information in your language
Read, listen to or watch information in your language about our payments and services. Use our free interpreter and translation service to do business with us.
Using research and surveys to improve our services
We get feedback from our customers about our processes and services. This can be done through a research company and customer surveys. Your views count and can help improve our services.
Submit a complaint or provide feedback online
You can submit a complaint or provide feedback about our services through your online account or directly to us.
Complaints and feedback
We value your feedback. You can submit a complaint, give a compliment or offer a suggestion to help us improve our service.
Claiming compensation from us
If you believe we’ve made a mistake that caused you financial loss or injury, you may be able to claim compensation from us.
Reporting fraud
If you suspect someone may be committing fraud against Medicare, Centrelink or Child Support, you should report it.
Phone us
Call us for information about payments and services for Medicare, Centrelink or Child Support.
Public holiday reporting and payment dates
Your reporting and payment dates may change when we close for national public holidays. We may pay you early.
International forms for individuals
Forms you need to claim a Centrelink payment or apply for a child support assessment if you live outside Australia.