At an Agent or Access Point you can access all of the following services:
- use internet enabled computers and printers
- access free Wi-Fi without a password
- call us using the phone provided
- scan, copy, print and upload documents
- verify identity documents
- access online information about payments and services.
At an Agent you can also get help for all of these:
- set up and access digital services
- find online information about payments and services
- get a referral to other services.
Staff at Agents and Access Points aren’t Services Australia staff. They cannot:
- make any payments or decisions about payments
- review, assess or vary payments
- complete or submit claims on your behalf.
Agents and temporary SmartCards
Some Agents have temporary SmartCards.
You can ask a participating Agent for a temporary SmartCard if you:
- are swapping your CDC for a SmartCard
- lose, damage or misplace your SmartCard
- are waiting for your personalised SmartCard to arrive in the mail.
To find a participating Agent site, call the SmartCard eIM hotline.
Contact numbers available on this page.
SmartCard eIM hotline
Use this line for support with enhanced Income Management, your account and SmartCard.
There are other ways you may want to contact us.