on this page
Your evidence needs to show your or your partner’s relationship to your grandchild and your percentage of care. It must also show that you make the day to day decisions about the child’s care, welfare and development.
You must provide your evidence within 14 days of this being requested.
You may be able to use one document to prove both your relationship and care.
If you can’t provide this evidence call the Families line to discuss your options.
Your or your partner’s relationship to your grandchild
Evidence may include either:
- a family law order or custody order
- a parenting plan or order
- birth certificates of your own children and their children
- birth and marriage certificates for step-grandparents
- adoption papers
- artificial conception or surrogacy documents, when there isn’t an adoption.
You don’t need to provide this evidence again if we already have it. For example, you may have done this as part of a Family Tax Benefit claim.
You make the day to day decisions about the child’s care, welfare and development
Evidence may include either:
- a family law order
- a custody order
- a parenting plan or order
- a foster care placement
- a court order
- third party documents such as a letter from school or general practitioner.
Contact numbers available on this page.
Centrelink families line
Use this line if you need help with family payments, such as Family Tax Benefit, Child Care Subsidy or Parental Leave Pay.
There are other ways you may want to contact us.