How to manage your payment

You need to tell us if your circumstances change.

If you get New Zealand Disaster Recovery Allowance (NZ DRA), you’ll need to tell us if your circumstances change. For example, you change your address or bank details.

You must also tell us if your income is more than or the same as the average weekly income amount. You’re still eligible to get NZ DRA each week if the disaster has reduced your weekly income before tax, to less than $1,838.60.

The quickest way to report your income is to call the Emergency information line.

You’ll need to update your income estimate if any of the following apply:

  • you get Family Tax Benefit
  • you get Child Care Subsidy
  • you have a current Child Support assessment.

Use our online guide to update your family income estimate and payment choice by using your Centrelink online account through myGov.

Contact numbers available on this page.

Emergency information line

Call this line if you’re affected by a natural disaster and need help to claim a payment.

Natural disaster payment support

Monday to Friday 8 am to 5 pm.

There are other ways you may want to contact us.

Page last updated: 6 November 2024.
QC 80155