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We have information in different languages about How to manage your allowance
For Centrelink payments and services, you can call our multilingual phone service.
Call the Centrelink Indigenous Call Centre to speak to us about Centrelink payments and services for free.
It’s important to keep us up to date about any changes to your circumstances and caring responsibilities. This includes:
- breaks from caring
- overseas travel
- changes to your adjusted taxable income
- changes to personal circumstances for you or the person you care for.
Read more about what you need to tell us if there are changes to your circumstances.
If we contact you
From time to time we’ll contact you. If you’ve set up your myGov Inbox we can send you an SMS or email to let you know there’s a new letter. Otherwise we’ll send it through the post.
Learn how to set up online account notifications.
We’ll contact you before a child you care for is about to turn 16 years, or 18 years for a child with a terminal illness. If you continue to provide care, you’ll need to transfer Carer Allowance from child to adult to keep your payment.
We may also contact you and ask you to do a review to check if you can keep getting Carer Allowance.
How to cancel Carer Allowance
To cancel your Carer Allowance you can either:
- call us on the Disability, sickness and carers line
- visit your local service centre.