How to claim

Steps to claim Ex-Carer Allowance (Child) Health Care Card

1.  

   1. Get ready to claim

   The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online.

   To claim online, you need a Centrelink online account linked to myGov. If you have a nominee they also need to have their own account.

   If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

   You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

   You may need to prove your identity with us before you start your claim.

2.  

   2. Make your claim

   If you can claim online

   If your Centrelink account is linked to myGov you can apply online.

   To do this:

   1. Sign in to myGov.
   2. Select Make a claim or view claim status, then Make a claim.
   3. Under Concession Cards select Get started then follow the prompts to complete your claim.

   Sign in to myGov

   If you can’t claim online

   If you can’t claim online you can do one of the following:

   • print and complete the Application for a Health Care Card for former recipients of a Carer Allowance Health Care Card form
   • call us on the Disability, sickness and carers line
   • visit a service centre.
3.  

   3. Track your claim

   After you submit your claim online, you’ll get a receipt telling you:

   • your claim was submitted
   • the ID number of your claim
   • the date we estimate your claim will be complete
   • a link to track its progress.

   To track the progress of your claim online, sign in to myGov and select Make a claim or view claim status.

   Sign in to myGov

   You can also use the Express Plus Centrelink mobile app.

   We’ll let you know the result of your application. We’ll send a message to your myGov Inbox.

   If you don't get electronic letters, we'll send you a letter in the mail.

   If we need more details we’ll ask you for them.

   If you think we’ve made a mistake you can ask us to review our decision.