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Accessibility
We make sure everyone has access to information about our payments and services.
Read how we make our services accessible.
Help in your language
You can read, listen to or watch information in your language.
You can also talk to someone in your language Monday to Friday between 8 am to 5 pm.
For Centrelink payments and services, you can call either our:
- Indigenous Call Centre if you are an Aboriginal or Torres Strait Islander Australian
- multilingual phone service if you come from a multicultural background
- your usual payment line.
Let us know if you need an interpreter and we’ll arrange one for free.
For help with Medicare, you can call the Medicare program line. Let us know if you need an interpreter and we’ll arrange one for free.
For help with Child Support, you can call the Child Support Enquiry Line. Let us know if you need an interpreter and we’ll arrange one for free.
Call services
If you’re deaf, have hearing loss or speech disability you can use National Relay Service (NRS) to contact us. Register with the NRS to use one of the following options:
- NRS Chat
- SMS Relay
- TTY Type and Read.
If you don’t hear well but like to speak to the other person, you can use either:
- NRS Captions
- TTY Speak and Read.
If you can hear but can be hard to understand over the phone, you can use one of the following options:
- SMS Relay Text and Listen
- TTY Type and Listen
- Voice Relay.
If you prefer to use Auslan, you can use Video Relay.
This service is managed by the Department of Infrastructure, Transport, Regional Development, Communications and the Arts.
For more information go to the National Relay Service on the Department of Infrastructure, Transport, Regional Development, Communications and the Arts website. You can also contact their National Relay Service Helpdesk for assistance.
How to access a standard, mobile, 1300, or 1900 number
You can follow these steps:
- TTY users, phone 133 677 then ask for the phone number you wish to call
- Speak and Listen (speech-to-speech relay) users, phone 1300 555 727 then ask for the phone number you wish to call
- Internet relay users, visit the National Relay Service website and ask for the phone number you wish to call.
How to access an 1800 number
You can follow these steps:
- TTY users, phone 1800 555 677 then ask for the 1800 toll-free number you wish to call
- Speak and Listen (speech-to-speech relay) users, phone 1800 555 727 then ask for the 1800 toll-free number you wish to call
- Internet relay users, visit the National Relay Service website and ask for the 1800 toll-free number you wish to call.
TTY
We also provide a free direct call TTY service for people who are deaf, have hearing loss or a speech disability. To use this service, you can call us on 1800 810 586. A tele-typewriter phone is required to access this service.
Voice over Internet Protocol (VOIP)
Phone numbers starting with '13' may not be available from VOIP services. Please ask your service provider for more information. If your VOIP service isn't available you can try using a land line.
Call costs
Phone service providers charge a fixed rate for calls from your home phone to 13 numbers from anywhere in Australia. That rate may vary from the price of a local call and may vary between telephone service providers. Calls to 1800 numbers from your home phone are free. Phone service providers may time calls from public and mobile phones and charge them at a higher rate.
Help with forms
If you can’t complete a form you can nominate someone to act on your behalf. If you can’t do this, you can ask for help at one of our service centres.