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What you need to do
You need to confirm or update your caring details and address if we send you a letter. You’ll find it in your myGov Inbox or Express Plus Centrelink mobile app.
The letter will ask you to confirm or update your caring details and address. We’re doing this to check you’re getting the right payment.
The easiest way to do this is online. You’ll need a Centrelink online account linked to myGov. If you don’t have a myGov account or a Centrelink online account you’ll need to create them.
If you’re living with violence or abuse, there are some things you need to do to keep your information safe.
Centrelink online account
If your Centrelink online account is linked to myGov, sign in now to update your contact details.
To do this:
- Sign in to myGov.
- Select You need to confirm or update your caring details.
Express Plus Centrelink mobile app
Follow these steps using the Express Plus Centrelink mobile app.
- Sign in.
- From the Tasks section, select Caring Details Update.
What happens if you don’t confirm or update your details
You must confirm or update your caring details and address by the date listed in the letter. If you don’t we may stop your payment.
If your circumstances change, it’s important you let us know.
What to do if you need more time
You can ask for an extra 14 days to reply if you need it. To request an extension:
- online, select request extension once you sign in
- call the number in your letter.
You can only request a 14 day extension once.
What happens next
We use the information you give us to check you’re getting the right payment.
After we complete the check, we’ll send you a letter explaining the outcome. The outcome could be:
- your payment changes
- your payment stays the same
- you’re no longer eligible for the payment, so we may suspend or cancel it
- you may need to pay money back.
If you have a debt, the letter will explain all of the following:
- why the debt occurred
- how much it is
- how to make repayments
- how to ask us to review our decision.
How to appeal our decision
If you don’t agree with the outcome, you have the right to ask for a review. You can ask us to review our decision about the outcome. You can do this by:
- writing to us
- calling us on the Disability, sickness and carers line
- visiting a service centre.
Where to get help
If you need help confirming or updating your caring and address details, call our Disability, sickness and carers line.
If you identify as an Aboriginal or Torres Strait Islander Australian, call our Centrelink Indigenous phone service.
You can talk to us in your language. Call our Multilingual phone service to speak with one of our bilingual service officers.