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At Services Australia, we’re trialling the use of AI to help improve our back-office work processes. All use of AI is subject to human oversight. We don’t use AI to look at your personal data, make decisions about your payments or your business with us.
Our usage follows Australia’s voluntary AI Ethics Principles, which you can read about on the Department of Industry, Science and Resources website.
Copilot for Microsoft 365
We’re adopting a privacy-by-design approach to test the use of generative AI tool Copilot for Microsoft 365 (Copilot).
We’re trialling the use of Copilot for staff to:
- explain and summarise content
- prioritise email queries
- develop written products based on data sources
- collate information from agency resources for staff queries.
Copilot is not being used for customer or payment related work practices.
GrammarlyGO
We’re trialling the use of GrammarlyGO to improve and standardise readability, style, tone and plain English in some content on our website.
Reviews by human subject matter experts ensure content is factually correct before publication.