Accessibility for Medicare online account

Our online account and mobile app services must be accessible and designed to meet the needs of everyone.

Web Content Accessibility Guidelines

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to make digital content accessible for people with disability. It defines 3 levels of conformance: Level A, Level AA, and Level AAA. We aim to meet WCAG version 2.2 level AA at a minimum, and AAA where possible. You can learn more about WCAG on the Web Accessibility Initiative website.

WCAG 2.2 is a technical standard developed under the Web Accessibility Initiative of the World Wide Web Consortium (W3C).

You should be able to use our online account and mobile app services with the most common browsers, assistive technology, operating systems and devices. We’re continually making improvements to our services to make sure we support the browsers you use.

Get help

We offer some phone services to make it easier for you to contact us. If you have any issues when using our services that aren’t listed on this page, please call us.

Australian government requirements

To make sure Medicare online account is accessible and user friendly, we follow the Digital Transformation Agency’s:

Other online accounts and mobile apps

Our online account and mobile app services must be accessible and designed to meet the needs of everyone. Read more about the accessibility of the:

Page last updated: 13 March 2025.
QC 62004