Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

Face to face

Visiting a service centre

We’re also attending recovery centres to help you access disaster payments and services in flood affected areas. Check where you can find us in disaster affected communities.

Victoria

  • Ballarat, Tenancy 5, 21-53 Learmonth Road, Ballarat VIC 3355.

Easter and Anzac Day public holiday closures

Our service centres and most call centres close for national public holidays.

This means you’ll need to do your business with us online or by phone self-service.

We’ll be closed on:

  • Good Friday, Friday 18 April 2025
  • Easter Monday, Monday 21 April 2025
  • Anzac Day, Friday 25 April 2025.

If you get a Centrelink payment, you can read more about public holiday reporting and payment dates.

Page last updated: 23 September 2022.
QC 26276