Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

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Face to face

Easter and Anzac Day public holiday closures

Our service centres and most call centres close for national public holidays.

This means you’ll need to do your business with us online or by phone self-service.

We’ll be closed on:

  • Good Friday, Friday 18 April 2025
  • Easter Monday, Monday 21 April 2025
  • Anzac Day, Friday 25 April 2025.

If you get a Centrelink payment, you can read more about public holiday reporting and payment dates.

Digital

Express Plus Child Support mobile app

Scheduled Outage

Express Plus Child Support mobile app will be unavailable from 6:30am to 8:00am AEDT Friday 14 March 2025 due to scheduled 
maintenance. We apologise for any inconvenience.

Child Support online account

Scheduled Outage

Child Support online account will be unavailable from 6:30am to 8:00am AEDT Friday 14 March due to scheduled maintenance. 
We apologise for any inconvenience.

Page last updated: 23 September 2022.
QC 26276